Park Pals is an independent UK business.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Email: hello@parkpals.com

Depending on how you use our website, we may collect information including:

• Your name

• Email address

• Billing and delivery addresses

• Telephone number (if provided)

• Order details

• Information you submit through our contact forms

• Information you provide when joining our mailing list

• Website usage information, including pages visited and browsing behaviour

We use your information to:

• Process and fulfil your orders

• Deliver your Park Pals safely

• Manage pre-orders and provide shipping updates

• Respond to your enquiries

• Improve our website and customer experience

• Send marketing emails if you've chosen to receive them

• Meet our legal and accounting obligations

We only collect and use information where we have a lawful reason to do so.

Payments are processed securely through Squarespace's trusted payment providers, such as Stripe or PayPal.

Park Pals never stores your full payment card details.

If you choose to join our mailing list, we may occasionally send you updates about:

• New Park Pals

• Collection launches

• Behind-the-scenes news

• Exclusive offers

• Product updates

You can unsubscribe at any time using the link included in every email.

Our website is hosted by Squarespace and uses cookies to provide essential website functionality, improve your browsing experience and help us understand how visitors use our website.

Some cookies are necessary for the website to work correctly, while others help us improve the experience for our visitors.

You can manage your cookie preferences through your browser settings or our cookie banner.

We never sell your personal information.

We only share information where necessary to operate our business, including trusted service providers such as:

• Squarespace (website hosting and ecommerce platform)

• Payment providers (such as Stripe or PayPal)

• Delivery companies

• Email marketing providers

• Analytics providers

These providers only receive the information necessary to provide their services.

We keep your information only for as long as necessary to:

• Complete your order

• Provide customer support

• Meet legal and tax requirements

• Maintain business records

When your information is no longer required, it is securely deleted or anonymised where appropriate.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you

• Correct inaccurate information

• Request that your information is deleted

• Restrict or object to certain processing

• Withdraw consent to marketing at any time

If you would like to exercise any of these rights, please contact us at:

hello@parkpals.com

We take appropriate steps to protect your personal information.

Our website uses secure technology, including SSL encryption provided through Squarespace, to help keep your information safe.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies separately.

We may update this Privacy Policy from time to time.

Any changes will be published on this page, together with the updated revision date.