If you've changed your mind, you can return your order within 14 days of receiving it, provided that:

• Your Park Pal is unused.

• It is returned in its original packaging.

• It is in the same condition that it arrived.

To arrange a return, simply email hello@parkpals.com with your order number and we'll guide you through the next steps.

If you've placed a pre-order and decide you'd no longer like your Park Pal, you can cancel your order at any time before it has been dispatched for a full refund.

Once your order has been shipped, our standard returns policy applies.

We carefully check every order before it leaves us, but if your Park Pal arrives damaged, faulty or you've received the wrong item, please contact us within 14 days of delivery.

Email hello@parkpals.com with your order number and, where possible, a photograph of the issue.

We'll always do our best to put things right as quickly as possible.

Once we've received and inspected your return, we'll let you know as soon as your refund has been approved.

Approved refunds are returned to your original payment method.

Please note that it may take a few working days for your bank or card provider to process the refund.

If you're returning an item because you've changed your mind, the cost of return postage is your responsibility.

If your Park Pal is faulty, damaged or we've made a mistake with your order, we'll cover the return postage.

At the moment, we aren't able to offer direct exchanges.

If you'd like a different item, simply return your original order (where eligible) and place a new order.

If you have any questions at all, we'd love to help.

Email us at hello@parkpals.com and we'll get back to you as soon as we can.